Need Help? 1-800-414-4108 (US)

FAQ

Where are you located?

Galilee Silks is located in Nahariya in the Western Galilee, Israel

Do you ship to the USA?

Yes we do. We ship Worldwide, see our Shipping Policy Page.

How long does it take until you ship an order?

We generally ship our products from between one to four days from the time that we receive the order

How long does it take to receive an order?

There are two shipping options
Economy Post: delivery in up to 3-4 weeks
DHL Express\UPS: 2-3 business days

Is it possible to order an item in a different size from the standard one?

Of course it is. Just send us an e-mail with your requirements and we will e-mail back the price for the custom item.

How do you clean silk items?

Hand painted Galilee silk items may be hand washed in delicate hand washing soap, separated from other materials. Then they should be gently ironed and they will look like new.

How do you advise cleaning wool items?

We strongly suggest having them dry cleaned. Do not iron over Satin ribbons - they will shrink and create wrinkles around them.

How is it possible to track an order?

We send you the particulars of the package with the tracking number and a link to the carrier's tracking page